We are anxiously awaiting news to reopen. We are hoping this will be early in the New Year.

The Box Office will be open in the run up to Christmas, then closed until further notice.

Christmas opening hours:
Monday 21st 10-6
Tuesday 22nd 10-6
Wednesday 23rd 10-6
Thursday 24th 10-2

Seats can be booked online anytime (after general release) or on the phone/in person during box office hours.

ABL members can book one week ahead of general release.

• We have carefully prepared a social distancing plan throughout the building.
• Hand sanitisers have been set up around the cinema.
• Our already high cleaning standards will be enhanced, with specialist virus killing products used throughout.
• All our staff have been trained to manage and maintain all the new measures and will be provided with PPE where social distancing is difficult, for instance when working behind the bar.
• Staff rotas will be adjusted to have the same employees working together, where possible.
• Protective screens have been installed at the bar and box office and cash payments will not be accepted.

We have carefully planned measures to encourage social distancing at each of our bar areas.

Upstairs

Patrons with upstairs seats are asked to queue from the outside steps to the bar. The front of the queue will split into two at the bar, to speed up the service time. You will then be shown to your seat by one of our trained ushers.

Downstairs

For downstairs ticket holders, you will be shown straight to your table. We ask that one member of your household comes to the bar to order.

As of 8th August all patrons visiting The Rex are required to wear a face covering in the building, except when seated and consuming food and drink.

Cinemas are exempt from the substantial meal rule in pubs/bars.

You can purchase alcohol at our bar, as long as you have a ticket for the screening and you consume your drinks and snacks at your seat.

Our new dynamic booking system will allocate your seats to allow for distance between other parties.

With reduced capacity and empty seats, customers passing groups outside their household should be minimal.

Whilst we are able to sell you a ticket at the box office, we would recommend booking online and in advance, as we cannot guarantee we will have any seats still available last minute.

The raffle will not be open for any screening, for the time being.

We have been working our way through all the ticket sales during this period, however if you have not yet been issued a credit note/refund, please contact the box office during opening hours.

This is a time consuming job for our staff, so we appreciate your patience and we would like to thank all those who have donated their tickets to support The Rex.

If you arrive to The Rex once the film has started, we will not be able to allow you in the auditorium, as we previously were. Unfortunately we will not be issuing refunds to those who are unable to watch the film due to lateness.

All vouchers that were due to expire From 1st March 2020-1st September 2021 have been extended for a further 6 months, to compensate for the first closure.

These vouchers have also had a further 1 month extension, to cover the second closure.

The serial number on your voucher will remain the same, so you don’t need to contact us.

Our online booking system will request you fill in your contact details, in case we need to use them for Track and Trace.

If you or any member of your household are showing symptoms of Covid-19 before a screening, please do not attend the cinema and contact the Box office for a full refund.

If The Rex should have to close again, we will issue credit notes for all tickets booked. Credits notes will last for 2 years.

If for any reason, you do not wish to accept a credit note and you would prefer a refund, you must not tick the consent box online and be prepared to wait for the box office to contact you, once we are able to reopen.

From December, we will be serving our cheese boards again. Please order from the bar when you arrive and we will deliver to your table/seat when the film starts.

We will only be accepting card payments at this time.

In line with government guidance, we will not be checking temperatures on arrival.

All staff will be temperature checked before commencing work.