• Hand sanitisers remain available around the cinema.
• Our already high cleaning standards have been enhanced, with specialist virus killing products used throughout.
• All our staff have been trained to manage and maintain all the new measures and will be provided with PPE where social distancing is difficult, for instance when working behind the bar.
• Staff are encouraged to take two lateral flow test a week.
• Protective screens will remain at the box office.
• Contactless card payments are encouraged.
• Antimicrobial treatment is carried out throughout the cinema, to protect against the covid-19 virus for a period of 30 days.
• QR codes are displayed for NHS track and trace.

We encourage patrons to wear face coverings when moving around the building.

Whilst we are able to sell you a ticket at the box office, we would recommend booking online and in advance, as we cannot guarantee we will have any seats still available last minute.

The raffle will be open for any sold out performance.

We have been working our way through all the ticket sales during this period, however if you have not yet been issued a credit note/refund, please contact the box office during opening hours.

This is a time consuming job for our staff, so we appreciate your patience and we would like to thank all those who have donated their tickets to support The Rex.

Any vouchers due to expire from 1st March 2020 onwards have been extended to cover each period of closure.

The serial number on your voucher will remain the same, so you don’t need to contact us.

Our booking system has always requested your contact details, in case we need to inform you of any issues with your booking. However, you are not obligated to share these details with us. You can use the QR codes displayed throughout the cinema to check in on the NHSCOVID-19 app.

If you or any member of your household are showing symptoms of Covid-19 before a screening, please do not attend the cinema and contact the Box office for a full refund.

If you have been asked to isolate before a screening, please do not attend the cinema and contact the Box office for a full refund.

If The Rex should have to close again, we will issue credit notes for all tickets booked. Credits notes will last for 2 years.

If for any reason, you do not wish to accept a credit note and you would prefer a refund, you must not tick the consent box online and be prepared to wait for the box office to contact you, once we are able to reopen.

We are now serving our cheese boards again. Please order from the bar when you arrive and we will deliver to your table/seat when the film starts.

We will only be accepting card payments at this time.

In line with government guidance, we will not be checking temperatures on arrival. If you know you have a temperature, please do not attend the cinema.