What Covid-19 safety measures are still in place? Hand sanitisers remain available around the cinema. Our already high cleaning standards have been enhanced, with specialist virus killing products used throughout. Staff are encouraged to take two lateral flow test a week. Protective screens will remain at the box office. Contactless card payments are encouraged. Antimicrobial treatment is carried out throughout the cinema, to protect against the covid-19 virus for a period of 30 days. Should I wear a face mask?You are no longer required to wear face coverings Can I purchase tickets on the door/ will you hold a raffle? Whilst we are able to sell you a ticket at the box office, we would recommend booking online and in advance, as we cannot guarantee we will have any seats still available last minute. The raffle will be open for any sold out performance. I had tickets booked during the period you were closed, what do I do?We have worked our way through all the ticket sales during this period, however if you have not yet been issued a credit note/refund, please contact the box office during opening hours. My Voucher has expired/is due to expire, will it be valid now?Any vouchers due to expire from 1st March 2020 onwards have been extended to cover each period of closure. The serial number on your voucher will remain the same, so you don’t need to contact us. We can no longer extend vouchers due to CovidWill I need to share my contact details with you?Our booking system has always requested your contact details, in case we need to inform you of any issues with your booking. However, you are not obligated to share these details with us. Will I be refunded if I am unable to attend due to having symptoms?Unfortunately, since the rules have been lifted you can no longer get a refund/credit note due to Covid-19Will my tickets be refunded if The Rex has to close again, due to another lockdown?If The Rex should have to close again, we will issue credit notes for all tickets booked. Credit notes will last for 18 months. Are you serving cheese and biscuits?We are now serving our cheese boards again. Please order from the bar when you arrive and we will deliver to your table/seat when the film starts.